Contact
Track your order or log into your account below. Answers to everything else are further down — and a real person if you still need us.
Ships same business day • 4–7 day delivery • 90–day money–back guarantee
Questions
Orders & shipping
When will my order ship, and how long does delivery take?
We ship the same business day you order — next business day if it’s a weekend or holiday. Delivery usually takes 4–7 days depending on where you are, and every order ships insured.
When will my tracking update?
Tracking goes live within 24 hours of ordering — follow it anytime on our track your order page. Carrier scans can lag a day or two, especially over a weekend, so it looking quiet at first is normal. If it hasn’t moved in three business days, email us and we’ll chase the carrier for you.
Can I change or cancel my order after placing it?
Only while it’s still with us — and since we ship the same business day, that window is short. Email us right away with your order number and what needs to change. If it hasn’t shipped yet, we’ll fix it; if it has, we’ll walk you through the next step.
What if my order arrives damaged, or shows delivered but I can’t find it?
If the pouch is damaged or the seal is broken, don’t use it — email us a photo with your order number and we’ll get a replacement moving. If tracking says delivered but you can’t find it, check with anyone else at the address and any safe spot first — if it’s still missing, email us your order number. Every order ships insured, so we’ll make it right.
Can I order a single pouch without a subscription?
Yes — choose the one–time option at checkout instead of the recurring one. Subscribing gets you an extra 40% off and saves you from reordering, but it’s entirely optional.
Account & subscription
Am I automatically enrolled in a subscription?
No — subscribing is completely optional. If you opt in, you get an extra 40% off; if you’d rather not, the one–time option is right there at checkout too. Either way, you can cancel a subscription anytime.
How do I log in, or skip/change/cancel my subscription?
Log into your account above — from there you can skip a delivery, change your date or address, switch your plan, or cancel, all in a couple of clicks. Your login usually arrives by email about 24 hours after you order (check spam and promotions too); if you don’t see it, email us and we’ll send a fresh one.
When am I charged, and when does my next pouch come?
On the cycle you chose at checkout, and we email you before every renewal so nothing’s a surprise. Log into your account to see your exact next billing date.
How do I take it?
Two capsules a day, with or without food. Most people take both in the morning to keep it simple.
What’s actually in a serving?
700mg broccoli seed extract, 200mg broccoli sprout extract with active myrosinase, 100mg mustard seed extract, and 50mg vitamin C — delivering up to 30mg of sulforaphane per serving. Every dose is disclosed on the label.
How long before I notice anything?
It’s gradual, and it works over weeks rather than days — which is why the guarantee runs a full 90 days, and why most people start with the 3–pouch, 90–day supply.
Can I take it alongside what I already take?
Most people do, but we’re not able to give individual health advice. If you’re on medication, pregnant, or nursing, check with your own doctor first.
Still need us?
Email support@sproutly.store or text (201) 416-9896. A real person reads every message, day or night, and typically replies within a few hours. Include your order number and we can usually fix it in one reply.